Shipping and delivery policy
Last updated: 15 October 2026
hivup sells only digital products: Premium passes for our apps. Nothing is shipped, and there are no physical goods or delivery charges.
1. How Premium is delivered
- Premium is delivered online, straight away, in the app you bought it for, as soon as your payment is confirmed. This usually takes a few seconds.
- Before paying, you confirm your email with a one-time code. Premium is linked to that email.
- To use Premium on another device, sign in inside the app with the same email and a new code.
2. If Premium does not appear
Occasionally a bank confirms a payment late. If Premium has not opened within 30 minutes of paying, open the app’s family settings and sign in with your email again. If it still has not opened within 24 hours, email support@hivup.pro with your payment details and we will activate it or refund you, as set out in our cancellation and refund policy.
3. Where we deliver
Premium can be bought and used anywhere our apps are available. Web payments are processed in Indian rupees.
4. Contact
Questions: support@hivup.pro. Our business details are on the contact page.